Terms & Conditions of Service BCOM Global Group LLC-FZ – Logistics & Courier Solutions Version 1.0 | Effective Date: 15th September 2026 | Supersedes all prior versions Important Notice: These Terms & Conditions ("T&Cs") govern all services provided by BCOM Global Group to its customers. By placing a shipment, signing a Customer Agreement, or using any BCOM Global Group service or platform, the Customer agrees to be bound by these T&Cs in their entirety. These T&Cs are designed to operate across multiple carrier integrators (including but not limited to UPS, FedEx, Aramex, DHL, TNT, and other express, freight, or postal operators) and acknowledge that specific commercial parameters (such as VAT rates, fuel surcharges, dimensional weight factors, and insurance rates) will vary between carriers, services, countries, and over time. Part A – Definitions & Interpretation 1. Definitions In these Terms & Conditions, the following definitions apply: Term Meaning BCOM Global BCOM Global Group LLC-FZ, or any associated entity providing services under the BCOM Global Group brand. Customer Any person, company, or organisation that has entered into a Customer Agreement with BCOM Global Group or that uses BCOM Global Group's services. Carrier / Integrator Any third-party logistics, courier, express, or freight carrier engaged by BCOM Global Group on the Customer's behalf, including without limitation UPS, FedEx, DHL, Aramex, TNT, and any domestic or international postal operator. Shipment Any parcel, package, pallet, consignment, document envelope, or freight item tendered to BCOM Global Group or its designated Carrier for transportation. Waybill / AWB The air waybill, consignment note, or electronic shipping label that constitutes the contract of carriage between the Customer and the relevant Carrier. Chargeable Weight The greater of actual gross weight or dimensional (volumetric) weight of a Shipment, as calculated using the applicable dimensional factor for the relevant Carrier and service. Fuel Surcharge (FSC) A variable surcharge applied to transportation charges to reflect fluctuations in fuel costs, as determined periodically by the relevant Carrier or BCOM Global Group LLC-FZ. VAT / Tax Value Added Tax, Goods and Services Tax, sales tax, or any equivalent indirect tax imposed by a relevant tax authority. Declared Value The value declared by the Customer on the Waybill for the purpose of determining the Carrier's or insurer's maximum liability. Force Majeure Any event beyond a party's reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government action, customs seizure, or industrial action. Part B – Services 2. Scope of Services BCOM Global Group provides logistics, courier, freight forwarding, and supply-chain management services by acting as an intermediary between the Customer and one or more Carriers. BCOM Global Group selects or recommends appropriate Carriers based on the Customer's requirements, but does not itself operate as a carrier unless explicitly stated. The specific services available include, but are not limited to: domestic express and economy parcels; international express courier services; air freight and ocean freight forwarding; customs brokerage; warehousing and distribution; and technology-enabled shipment management. 3. Carrier Selection & Conditions of Carriage Each Shipment is carried subject to the conditions of carriage of the Carrier engaged for that Shipment. The Customer acknowledges that these conditions vary between Carriers and may include limitations of liability, claims procedures, prohibited items lists, and service guarantees that differ from those of BCOM Global Group LLC-FZ. A copy of each Carrier's conditions of carriage is available on the respective Carrier's website or upon request from BCOM Global Group. Key carrier websites: UPS (ups.com), FedEx (fedex.com), DHL (dhl.com), Aramex (aramex.com). By tendering a Shipment, the Customer agrees to be bound by the relevant Carrier's conditions of carriage in addition to these T&Cs. Where there is any conflict between these T&Cs and a Carrier's conditions of carriage, the Carrier's conditions shall prevail in respect of the physical carriage, while these T&Cs shall govern the commercial relationship between BCOM Global Group LLC-FZ and the Customer. 4. Prohibited & Restricted Items The Customer is solely responsible for ensuring that Shipments comply with all applicable laws, regulations, and carrier restrictions at both origin and destination. BCOM Global Group and its Carriers reserve the right to refuse, return, or destroy any Shipment that contains prohibited, restricted, or incorrectly declared items. Commonly prohibited items include (but are not limited to): cash and negotiable instruments; firearms, weapons, and ammunition; narcotics and controlled substances; live animals; human remains; counterfeit goods; hazardous materials not packaged and declared in accordance with IATA/ICAO/IMDG regulations; items subject to sanctions or export controls. The Customer shall indemnify and hold BCOM Global Group LLC-FZ harmless against all losses, penalties, fines, duties, and costs arising from any breach of this clause. Part C – Pricing, Surcharges & Taxes 5. Rates & Pricing All rates quoted by BCOM Global Group are based on the Customer's projected shipment profile and lane mix. Rates are subject to revision upon 10 days' notice if actual volumes deviate materially from projections, or upon any change in Carrier tariffs passed through to BCOM Global Group. BCOM Global Group reserves the right to revise its published or agreed rates at any time upon reasonable notice to reflect changes in carrier base rates, new surcharges introduced by carriers, currency fluctuations (where rates are denominated in a foreign currency), changes in regulatory requirements, or changes in the cost base. Annual rate reviews will typically occur on 1 January each year, with one calendar month's advance notice. Mid-year revisions may occur with a minimum of 10 calendar days' notice. 6. Value Added Tax & Indirect Taxes All amounts quoted or invoiced by BCOM Global Group are exclusive of VAT, GST, or any equivalent indirect tax unless explicitly stated otherwise. The applicable rate of VAT or indirect tax will be added to the invoice at the rate prevailing in the relevant jurisdiction at the time of supply. VAT rates and rules vary significantly by country and are subject to change by governmental or tax authorities at any time without notice to BCOM Global Group. For example: Jurisdiction Standard VAT/GST Rate* Notes UAE 5% Applies from 1 Jan 2018 UK 20% Standard rate EU (varies) 17% – 27% Varies by member state KSA 15% Increased from 5% in 2020 India (GST) 18% On courier/freight services Australia (GST) 10% Standard rate USA Varies by state No federal VAT; state taxes apply Other Countries Varies Confirm with BCOM Global Group * Rates shown are indicative only and may have changed since publication. BCOM Global Group will apply the legally mandated rate at the time of invoice and accepts no liability for errors arising from legislative changes not yet reflected in its systems. The Customer is responsible for self-assessing and accounting for any reverse-charge VAT or import VAT obligations in its own jurisdiction. 7. Fuel Surcharge A Fuel Surcharge (FSC) is applicable to all Shipments. The FSC is charged in addition to the base transportation rate and varies by: Carrier (each carrier applies its own FSC based on its own cost model and index) Service type (express, economy, freight) Origin and destination country Weight band / shipment type FSC rates are reviewed and updated periodically (typically monthly) by each Carrier independently, using indices such as the US Department of Energy Jet Fuel Price Index, the Rotterdam Jet Fuel Spot Price, IATA Jet Fuel Monitor, or other carrier-specific benchmarks. BCOM Global Group will pass through the prevailing FSC applicable to each Carrier and service at the time of shipment. The applicable FSC for any given shipment will be displayed on the shipment booking confirmation and on the BCOM Global Group invoice. The Customer acknowledges that FSC rates are not fixed and may change month to month without separate notice beyond the Carrier's standard revision practice. Current indicative FSC ranges (for reference only; actual rates will vary): Carrier Typical FSC Range Review Frequency UPS Variable – see ups.com Monthly FedEx Variable – see fedex.com Monthly DHL Express Variable – see dhl.com Monthly Aramex Variable – see aramex.com Monthly / Quarterly Air Freight Variable by route Periodic 8. Dimensional Weight & Chargeable Weight All Shipments are charged at Chargeable Weight, being the greater of actual gross weight and dimensional (volumetric) weight. Dimensional weight is calculated as: (Length cm × Width cm × Height cm) / Dimensional Factor. The Dimensional Factor varies by Carrier and service type. While common industry standards exist, Carriers may modify their factors periodically: Carrier Service Dim Factor (cm³/kg) Effective Date UPS All express services 5,000 Subject to revision FedEx International Priority 5,000 Subject to revision DHL Express All express services 5,000 Subject to revision Aramex Express / Economy 5,000 – 6,000 Varies by zone Air Freight (IATA) All air freight 6,000 IATA standard Economy / Road Ground services 3,000 – 4,000 Varies by carrier BCOM Global Group and its Carriers reserve the right to audit, re-weigh, and re-measure any Shipment. If actual or dimensional weight differs from the Customer's declaration, charges will be revised based on the correct Chargeable Weight. The Customer is responsible for providing accurate weight and dimension information. 9. Insurance & Declared Value BCOM Global Group can arrange transit insurance or a declared value for carriage on the Customer's behalf. Insurance terms, coverage levels, premiums, and maximum insurable values vary between Carriers and insurance providers: Parameter Typical Range Notes Varies By Insurance Premium 1% – 2% of declared value Subject to minimums Carrier, route, commodity Minimum Premium AED 20 – AED 50 equivalent Carrier-dependent Carrier Maximum Cover (per pkg) Up to USD 50,000 equivalent Subject to carrier limits Carrier Standard Carrier Liability USD 100 / USD 9.07 per kg (Air) Without declared value Convention / carrier If the Customer does not declare a value or purchase insurance, the Carrier's standard limitation of liability applies, which may be significantly lower than the actual value of the goods. BCOM Global Group strongly recommends that the Customer insure all Shipments of value. Insurance is subject to the terms of the relevant policy and/or carrier conditions. Coverage exclusions typically include: inherent vice, inadequate packaging, contraband, perishables, fragile items (unless specially packed), jewellery, cash, and works of art. Full exclusions are available upon request. Claims for loss or damage must be lodged within the timeframe specified by the relevant Carrier or insurer. Time limits are strictly enforced and vary by carrier and convention. BCOM Global Group will assist in lodging claims but accepts no liability for claims that are time-barred. 10. Additional Charges & Surcharges The following additional charges may apply to Shipments, depending on the Carrier, service, destination, and shipment characteristics. These charges are passed through from the relevant Carrier to the Customer: Charge Type Description Typical Fee Extended Area Surcharge For deliveries to locations outside the standard service area Varies by carrier & zone Remote Area Surcharge Deliveries to areas with limited access Higher rate; varies Address Correction When incorrect/incomplete address requires correction AED 15 – 40 equiv. Residential Delivery Surcharge Delivery to a residential address Carrier-dependent Additional Handling Irregular, oversized, or non-standard packaging AED 20 – 50 equiv. Large Package Surcharge Packages exceeding size thresholds (L+girth > 300cm) AED 271+ equiv. Over Maximum Limits Packages exceeding max weight or dimensions AED 500+ equiv. Saturday / Weekend Delivery Delivery on non-standard business days Carrier-dependent Dangerous Goods (DG) Handling Accessible or inaccessible DG per IATA/IMDG rules AED 23 – 30+ / pkg DG Penalty Fee Non-compliant DG shipment AED 550+ / pkg Customs Disbursement Fee When BCOM Global Group/carrier pre-pays duties on Customer's behalf 2% of advance / min AED 80 Duty & Tax Forwarding When payer of duties is not in destination country AED 70+ per shipment Currency Conversion Charges converted to Customer's billing currency 0.75% + FX spread Proof of Delivery (POD) – Physical Fax or postal POD on request AED 28+ per request Return Shipment Handling Undeliverable shipment return charges Transport rate + handling fee Collection Failure Fee Failed collection attempts beyond agreed number Carrier-dependent Postal / Admin Surcharge Applied on all non-document shipments up to 30kg and all document shipments Typically 10% of base rate All fees shown are indicative. Actual charges will be those levied by the relevant Carrier at the time of the Shipment and will be invoiced to the Customer accordingly. Part D – Customs, Documentation & Compliance 11. Customer Responsibilities for Customs The Customer is solely responsible for ensuring that all Shipments comply with applicable import, export, and transit regulations in all relevant countries. This includes without limitation: accurate and complete commercial invoices; packing lists; certificates of origin; import/export permits and licences; compliance with economic sanctions and export control laws (including but not limited to US EAR/OFAC, EU dual-use regulations, and UAE federal export laws). Customs duties, import taxes, and government levies applicable at destination are determined by the regulations of the destination country. These charges are the responsibility of the consignee or the designated duty payer (DDP/DDU/DAP as agreed on the waybill). Where BCOM Global Group or a Carrier pre-pays such charges, a disbursement fee will apply as set out in Clause 10. The Customer indemnifies BCOM Global Group LLC-FZ against all penalties, fines, seizures, costs, and liabilities arising from the Customer's breach of any customs, export control, or sanctions regulation. 12. Documentation The Customer accepts full responsibility for the accuracy and completeness of all shipping documentation. Incorrectly prepared documentation may result in: customs delays or seizure; misrouting; additional charges; or shipment return — all of which will be for the Customer's account. Electronic data (EDI/API) submitted by the Customer is deemed to be the Customer's declaration and carries the same legal responsibility as a physical signature. Part E – Liability 13. Limitation of Liability BCOM Global Group's liability as a freight forwarder and logistics intermediary is limited as follows: In respect of carriage by air: in accordance with the Montreal Convention 1999 or the Warsaw Convention 1929 (as applicable), being approximately SDR 19 per kilogram. In respect of road carriage: in accordance with the CMR Convention (where applicable) or the relevant domestic carriage law. In respect of sea/ocean freight: in accordance with the Hague-Visby Rules or the Hamburg Rules (as applicable). In respect of domestic courier services: in accordance with the relevant national legislation and the applicable Carrier's conditions of carriage. In all other cases: BCOM Global Group's maximum aggregate liability shall not exceed the lesser of (i) the invoice value of the Shipment or (ii) AED 3,000 (or equivalent) per Shipment, except where the Customer has declared a higher value and paid the applicable declared value charge or insurance premium. BCOM Global Group shall not be liable for: loss of business, loss of profits, loss of market, indirect or consequential losses; delay unless a guaranteed delivery service has been purchased and confirmed in writing; damage caused by inadequate packaging; or acts of the Customer or third parties. 14. Force Majeure Neither party shall be liable for failure or delay in performance of its obligations to the extent that such failure or delay is caused by a Force Majeure event. BCOM Global Group will use reasonable efforts to mitigate the impact of a Force Majeure event and will notify the Customer as soon as reasonably practicable. Force Majeure includes, without limitation: natural disasters; acts of God; pandemic or epidemic; war or civil unrest; government action or regulatory change; port or airport closures; cyber-attacks on critical infrastructure; and industrial action by third parties. 15. Claims Procedure All claims for loss, damage, or short-delivery must be submitted to BCOM Global Group in writing within the following time limits: Claim Type Time Limit Notes Visible Damage At time of delivery / same day Note on POD; photograph evidence Concealed Damage Within 7 calendar days of delivery Original packaging must be retained Loss / Non-Delivery Within 30 calendar days of ship date Or as per carrier T&Cs if shorter Overcharge / Invoice Dispute Within 30 days of invoice date Submit with original invoice Claims submitted after these time limits may be declined. BCOM Global Group will use reasonable endeavours to pursue valid claims with the relevant Carrier on the Customer's behalf, but cannot guarantee the outcome of such claims as they are governed by the Carrier's own claims process. Part F – General Commercial Terms 16. Payment Terms All invoices are due within the credit period agreed in the Customer Agreement (default: 30 days from invoice date). Brokerage and duty disbursement invoices are due within 14 days. In the event of non-payment by the due date: BCOM Global Group may suspend new bookings; BCOM Global Group may hold Shipments in its custody or that of its Carriers pending payment; interest will accrue on overdue balances at 2% per month compounded monthly (or the maximum rate permitted by applicable law); the Customer shall reimburse BCOM Global Group's reasonable legal and collection costs. 17. Currency Unless otherwise agreed, all invoicing and payment is in AED (UAE Dirham). Where charges arise in foreign currencies (e.g., carrier invoices in USD, EUR, GBP), BCOM Global Group will convert at the prevailing mid-market exchange rate plus a currency conversion margin as disclosed in Clause 10. 18. Confidentiality Both parties agree to keep the commercial terms of this Agreement, including rates, credit limits, and special conditions, strictly confidential and not to disclose them to any third party without the prior written consent of the other party. This obligation survives termination of the Agreement for a period of three (3) years. 19. Data Protection & Privacy BCOM Global Group LLC-FZ processes personal data (including shipment data relating to senders and recipients) in accordance with applicable data protection law, including the UAE Federal Data Protection Law (Federal Decree-Law No. 45 of 2021) and any other applicable legislation in the jurisdictions in which BCOM Global operates. The Customer consents to BCOM Global Group LLC-FZ sharing shipment data (including personal data of senders and recipients) with Carriers, customs authorities, and government agencies as required for the performance of the services and compliance with legal obligations. 20. Intellectual Property & Platform Use Any BCOM Global Group LLC-FZ proprietary software, online portals, APIs, or technology platforms provided to the Customer are licensed on a non-exclusive, non-transferable basis solely for the Customer's use in connection with BCOM Global Group services. The Customer may not reverse-engineer, resell, or sub-license any BCOM Global Group technology. 21. Anti-Bribery, Sanctions & Compliance The Customer warrants that it complies with all applicable anti-bribery, anti-corruption, anti-money laundering, and international trade sanctions laws. BCOM Global Group LLC-FZ reserves the right to decline, suspend, or terminate services to any Customer where there are reasonable grounds to believe that the Customer or its goods are in breach of any such law or regulation. 22. Termination Either party may terminate the Customer Agreement (and these T&Cs) by giving thirty (30) days' written notice. BCOM Global Group LLC-FZ may terminate or suspend services immediately upon: material breach of these T&Cs; insolvency or bankruptcy of the Customer; failure to pay; or reasonable suspicion of fraud or regulatory non-compliance. Upon termination, all amounts outstanding become immediately due and payable. Termination does not affect any rights or obligations that have accrued prior to the termination date. 23. Amendments BCOM Global Group LLC-FZ may amend these T&Cs at any time by providing written notice to the Customer. The amended T&Cs will take effect on the date specified in the notice (not less than 10 calendar days from notification). Continued use of BCOM Global Group services after the effective date constitutes acceptance of the revised T&Cs. 24. Governing Law & Dispute Resolution These T&Cs and any Customer Agreement incorporating them are governed by the laws of the jurisdiction in which the relevant BCOM Global Group LLC-FZ entity is incorporated. For UAE entities, the laws of the UAE (and specifically the emirate of Dubai) apply. The parties agree to attempt to resolve any dispute through good-faith negotiation within 30 days of a written notice of dispute. If the dispute is not resolved within that period, either party may refer the matter to the courts of the Governing Jurisdiction or, if both parties agree, to arbitration under the DIAC (Dubai International Arbitration Centre) rules. 25. Entire Agreement & Severability These T&Cs, together with the Customer Agreement and Rate Schedule, constitute the entire agreement between BCOM Global Group and the Customer with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings. If any provision of these T&Cs is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. BCOM Global Group LLC-FZ | Confidential & Proprietary